Quality policy

CLIENT SATISFACTION

Since we began operating in the TFL market, Maszoński Logistic has focused on providing quality services.

All employees are aware that each of us is responsible for service quality and that only with continuous, effective and efficient improvement can we achieve further growth and maintain competitive advantage in the transport market. This guarantees that we live up to our Quality Policy.

Quality Management in Logistics

At MCG Logistics, our quality management is built on efficient processes aligned with the highest international standards and industry best practices. By applying modern logistics management methods, we ensure high-quality transport and logistics services at every stage of order fulfilment. Through continuous process improvement and investment in innovative solutions, we maintain a competitive advantage in the logistics market while guaranteeing our clients safety, punctuality, and complete satisfaction throughout our cooperation.

The quality of management in a company mainly involves processes. Ours are based on international standards and practices. By employing the latest logistics management methods we ensure a quality service.

Joanna Kaczorowska – Key Account Director

Since 2004, a Quality Management System based on ISO 9001:2000 has been in place at our company.

The system aims to ensure continuous improvement and adaptation of our services to the technical and economic needs of our clients.

Our certifications

Our Quality Policy involves:

Effective and efficient company management by ensuring smooth operations and improving our quality system, which meets the requirements of the international ISO 9001 standard.

Improving service quality through dynamic development of the company (investments in office and IT infrastructure, technical facilities and warehouses).

Service standards to meet the needs and ensure the satisfaction of clients.

Regular training for employees at all levels.

Flexibility: we help to carry out and streamline projects, and to find alternative logistics solutions.

Implemented and reliably working Integrated Quality Management System, including ISO 9001, ISO 14001 and ISO 22000.

On-time delivery of each shipment (including just-in-time shipments).

Modern, extensive and versatile fleet that meets the EURO 6 standard.

Environmental responsibility (ISO 14001).

Building the trust of clients (small businesses and large corporations).

Achieving a competitive position.

Fair-play approach towards competition.