QUALITY POLICY

CLIENT SATISFACTION

Since we began operating in the TFL market, Maszoński Logistic has focused on providing quality services. All employees are aware that each of us is responsible for service quality and that only with continuous, effective and efficient improvement can we

achieve further growth and maintain competitive advantage in the transport market. This guarantees that we live up to our Quality Policy.

Quality Management in Logistics

At MCG Logistics, our quality management is built on efficient processes aligned with the highest international standards and industry best practices. By applying modern logistics management methods, we ensure high-quality transport and logistics services at every stage of order fulfilment. Through continuous process improvement and investment in innovative solutions, we maintain a competitive advantage in the logistics market while guaranteeing our clients safety, punctuality, and complete satisfaction throughout our cooperation.

Since 2004, a Quality Management System based on ISO 9001:2000 has been in place at our company.

The system aims to ensure continuous improvement and adaptation of our services to the technical and economic needs of our clients.

Our certifications

Our Quality Policy involves:

Effective and efficient company management by ensuring smooth operations and improving our quality system, which meets the requirements of the international ISO 9001 standard

Improving service quality through dynamic development of the company (investments in office and IT infrastructure, technical facilities and warehouses)

Flexibility: we help to carry out and streamline projects, and to find alternative logistics solutions

Implemented and reliably working Integrated Quality Management System, including ISO 9001, ISO 14001 and ISO 22000

Service standards to meet the needs and ensure the satisfaction of clients

Building the trust of clients (small businesses and large corporations)

On-time delivery of each shipment (including just-in-time shipments)

Modern, extensive and versatile fleet that meets the EURO 6 standard

Environmental responsibility (ISO 14001)

Regular training for employees at all levels

Achieving a competitive position

Fair-play approach towards competition